All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and issue a refund, using the original method of payment.

At TuxMat, we offer free shipping to customers across Canada, we will stand by our free shipping policy as long as we are able to break even.

In some extreme cases, when shipping cost is simply too much for us to cover, we will notify you with proof of the shipping rate and refund the total amount of your order (using the original method of payment) or we may ask you to cover a portion of the shipping cost, whichever you prefer.

100% Happiness Guarantee!

It’s important to us that you’re happy with your TuxMat purchase. If you aren’t, you have 30 days from the date of delivery to return the purchase for a full refund. Please complete a Return Request form on our website and a representative will contact you within one business day.

TuxMat Inc. warrants that our products will be free from any defects in manufacturing, materials and workmanship for the life of the original purchaser and only for the original vehicle they were installed in. Exclusions to this warranty includes wear and tear as a result of (or resulting from) normal wear and aging, including, but not limited to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, misuse, abuse, modifications, incorrect installation, incorrect use, etc.

We will stand behind our products, depending on the situation, we may send a replacement to you (at no cost or a prorated amount), or issue a store credit if the replacement is not available.