Frequently Asked Questions

Not flimsy rubber, that’s for sure. TuxMat is built like a tank with a three-layer construction:

• 100% Waterproof Vinyl Outer Layer – Laughs at spills, slush, and mud. 
• EVA Inner Layer – Adds structure and durability that cheap mats can only dream of. 
• Anti-Slip Bottom Layer – Stays locked in place, no sliding around like those generic mats. 

Extreme coverage for unmatched protection.  

Designed and shipped from Toronto, Ontario, Canada. Manufactured in China. Unlike some competitors who cut corners, we ensure premium craftsmanship and the highest quality materials in every floor mat. 

Everything you need for total interior protection. Your TuxMat package includes: 

• Green Bag of Clips – For secure installation. No gaps, no movement. 
• Velcro Clips – Attached to the driver’s side mat for maximum security. 
• QR Code for Installation Instructions – Scan with your phone for easy setup. 
• Trunk Mats – Shipped separately because they deserve their own spotlight. 

TuxMat floor mats are produced for selected vehicles, with more models constantly being added. We have extreme coverage and waterproof protection for whatever you’re hauling. No carpet is left behind. 

Yes, if there’s demand, TuxMat would love to scan your vehicle. We focus on producing mats for vehicles still in production and in high demand. Want mats for your car? Just let us know. 

We’re not here to waste your time or ours, so at this time, we are not making custom mats for non-production models.  

No tools. No headaches. TuxMat installs using your vehicle’s existing OEM retention hardware. Provided Velcro clips secure the mat for a snug, factory-like fit. Scan the QR Code included with your package for step-by-step instructions. If you need help, our team is just a chat away.  

Wipe. Done. Get back to living your life. Simply sweep or vacuum for loose debris. Use hot water and liquid dish soap for tougher messes. Fully dry before reuse—because nobody likes mold. No scrubbing. No stains. No problem. See how. 

Good things come to those who wait. Sign up for email and/or text alerts on your vehicle’s product page. You’ll get an instant alert when the inventory is restocked. High demand is a good problem to have. We’re restocking as fast as we can. 

No guesswork. Total transparency. Use the Track My Order feature on our website. Register or enter your email to stay updated. Real-time tracking. No waiting around. If you have questions, our customer service team is just a chat away.

Same-day shipping. Because waiting sucks. Orders placed before 2pm EST, Monday to Friday are shipped the same day! Delivery times vary depending on location and weather.

Absolutely. Because nobody likes shipping fees. Free shipping within Canada and the contiguous United States. No hidden fees. No surprises. Just free shipping.

In some extreme cases, shipping to remote areas can be expensive. If that happens, we’ll advise you of the shipping cost at checkout.

Sorry, but no. We do not ship to PO boxes, APO boxes, Hawaii, Alaska, or Puerto Rico. We want your TuxMat to arrive safely, which is why we only ship to physical addresses.

Flexible payment options are available. We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. Or, pay in 4 interest-free instalments* if you choose Afterpay at checkout. No Visa Debit, PayPal, Gift Cards, or Amex. We maintain a secure checkout.

*See @afterpayterms for complete terms.

Because prices shouldn’t be a mystery. Prices are displayed in Canadian dollars on TuxMat.ca and US dollars on TuxMat.com. No guesswork. Just straightforward pricing.

Ordered too fast? We get it. Once an order is placed, it’s immediately processed. No changes can be made once it’s in fulfillment. If it hasn’t been processed, and you change your mind, contact us ASAP and we’ll cancel it.

If you’re not happy, neither are we. Send it back. Our 30-Day Risk-Free Trial means you can return it within 30 days for a full refund. And, we cover the return shipping because we stand by our product. Fill out the Return Request form. No risk. All reward.

Keep it clean. Keep it simple. TuxMat floor mats must be returned unused and in original packaging, without wear, dirt, or alterations. Please include tags and accessories for a smooth return process.

We don’t just sell mats. We sell peace of mind. If it fails, we’ve got you covered, just complete a Warranty Request form. Because we’re that confident. 

• Non-transferable limited lifetime warranty against manufacturing defects.
• Exclusions – Normal wear and tear, improper cleaning, accidents, and modifications.
• No replacement available? A store credit is issued instead.